AGC Networks, India’s leading enterprise communication solution integrator has taken a significant step forward in its Contact Center solutions business by becoming a recipient of the worldwide information security standard certification-PCI-DSS (Payment Card Industry Data Security Standard) for its IVR-Payment gateway integration. The certification comes at a time when online payment has led to a tremendous revolution in the Indian payment industry and security in online transactions is a key challenge for enterprises and communication solution providers
The PCI-DSS standard was created to help payment card industry organizations that process card payments prevent credit card fraud through increased controls around data and its exposure to compromise. The standard applies to all organizations that hold, process, or exchange cardholder information from any card branded with the logo of one of the card brand. All payments that occur on AGC Networks IVR system are now adjudged inherently resistant to various forms of cyber attacks.
According to Ritesh Jayswal, Vice President and Head (Solutions), AGC Networks, “We are extremely excited at being awarded the coveted PCI-DSS certification which will further propel our Contact Center Solutions business. Online payment offers certain advantages to customers, such as low cost, time saving and convenience of usage, as compared to traditional methods. Since the IVR – PG integration is now becoming one of the key revenue generation channels for business, it is very important for a company to have this application platform certified so that it offers cutting-edge processes, security and scalability. Through this solution, we aim to protect cardholder and sensitive authentication data for our customers.”
The Payment Card Industry Data Security Standard (PCI DSS) is a widely accepted set of policies and procedures intended to optimize the security of credit, debit and cash card transactions and protect cardholders against misuse of their personal information. For example, post certification the merchant cannot store sensitive authentication data even after authorization. Certification also ensures that the merchant uses strong cryptography and additional layers of security while processing card holder’s data among others.
Thinking about customers has been a core philosophy of AGC Networks. AGC Networks compliant solution ensures that one of the most important nodes (i.e. customer’s phone & IVR) in sensitive data transmission is PCI-DSS complaint. Keeping its focus on the BFSI segment active in the coming year, AGC Networks aims to provide the latest technology solutions to ease the pain points of its customers.
About AGC Networks
AGC Networks Ltd. is India’s leading enterprise communication solution integrator delivering customized business solutions that help organizations accelerate revenue growth, increase market penetration, optimize operating costs and improve employee productivity, by embedding communication in their business processes. With a vision of being a world class solution integrator of choice, AGC Networks Ltd. has always remained committed to providing clients with the best returns on their technology investments. It partners with global leaders like Avaya, NICE Systems, NEC, Polycom, Plantronics, Jabra, Extreme Networks, HP and Sony. For more information visit the AGC Networks Ltd. web site: http://www.agcnetworks.com/
[Source]
The PCI-DSS standard was created to help payment card industry organizations that process card payments prevent credit card fraud through increased controls around data and its exposure to compromise. The standard applies to all organizations that hold, process, or exchange cardholder information from any card branded with the logo of one of the card brand. All payments that occur on AGC Networks IVR system are now adjudged inherently resistant to various forms of cyber attacks.
According to Ritesh Jayswal, Vice President and Head (Solutions), AGC Networks, “We are extremely excited at being awarded the coveted PCI-DSS certification which will further propel our Contact Center Solutions business. Online payment offers certain advantages to customers, such as low cost, time saving and convenience of usage, as compared to traditional methods. Since the IVR – PG integration is now becoming one of the key revenue generation channels for business, it is very important for a company to have this application platform certified so that it offers cutting-edge processes, security and scalability. Through this solution, we aim to protect cardholder and sensitive authentication data for our customers.”
The Payment Card Industry Data Security Standard (PCI DSS) is a widely accepted set of policies and procedures intended to optimize the security of credit, debit and cash card transactions and protect cardholders against misuse of their personal information. For example, post certification the merchant cannot store sensitive authentication data even after authorization. Certification also ensures that the merchant uses strong cryptography and additional layers of security while processing card holder’s data among others.
Thinking about customers has been a core philosophy of AGC Networks. AGC Networks compliant solution ensures that one of the most important nodes (i.e. customer’s phone & IVR) in sensitive data transmission is PCI-DSS complaint. Keeping its focus on the BFSI segment active in the coming year, AGC Networks aims to provide the latest technology solutions to ease the pain points of its customers.
About AGC Networks
AGC Networks Ltd. is India’s leading enterprise communication solution integrator delivering customized business solutions that help organizations accelerate revenue growth, increase market penetration, optimize operating costs and improve employee productivity, by embedding communication in their business processes. With a vision of being a world class solution integrator of choice, AGC Networks Ltd. has always remained committed to providing clients with the best returns on their technology investments. It partners with global leaders like Avaya, NICE Systems, NEC, Polycom, Plantronics, Jabra, Extreme Networks, HP and Sony. For more information visit the AGC Networks Ltd. web site: http://www.agcnetworks.com/
[Source]
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